We want you to be completely satisfied with your purchase. If you’re not, we’re here to help.
Returns
Eligibility: Items must be returned within60 days of receipt. They must be unused, in their original packaging, and in the same condition as when received.
Non-returnable items: Certain items, such as perishable goods, personalized products, and clearance items, are not eligible for returns.
Return Process:
Contact our customer support team to initiate the return.
Pack the item securely, including all original packaging and accessories.
Ship the package to the return address provided by our team.
Refunds
Inspection Process: Once we receive your returned item, we will inspect it and notify you of the status of your refund.
Refund Approval: If approved, your refund will be processed, and the amount will be credited back to your original payment method within 5–10 business days.
Shipping Costs: Shipping fees are non-refundable. If your return is due to our error (e.g., wrong or defective item), we will cover the return shipping costs.
Exchanges
We currently do not offer direct exchanges. If you wish to replace an item, please follow the return process and place a new order for the desired product.
Damaged or Defective Items
If your order arrives damaged or defective, please contact us within 7 days of receiving the item. Provide detailed photos and a description of the issue, and we will resolve it promptly with a replacement or refund.
We’re here to ensure your shopping experience is smooth and worry-free.
